Contact
Us
Get In Touch
Got a query? Need a Quote? or Just looking for more information?
You can get in touch with our team with the Form below.
Looking to get started as a Driver or Operator you can fill in the form here:
Looking to set up a business account?
Just looking to Book a Taxi?
You can do that here:
Address
55 Belgrave Rd,
Torquay
TQ2 5HZ
FAQ
Your most commonly asked questions answered.
No, as a private hire taxi firm, our cars have to be pre-booked with either a call, online or via the app.
Lost property will be kept securely at our head office at 55 Belgrave Road, Torquay for 30 days, after which time the items will be securely disposed of. This will also apply to items taken as surety for non-payment of fares.
Please note that we will not store perishable items such as food or drink, which will be disposed of upon arrival at our office.
Also note, that for our customer’s security, we will not store credit, debit or any type of payment card and these will be securely shredded on arrival at our office. To enquire about lost property items email mail@torbaytaxis.co.uk, or by using the form above, please include as much descriptive detail as possible about your item. We will also require the booking details of your journey, including the pick-up time, location, name on booking and telephone number.
Under no circumstances will the found property be released without verification of identity and a signature. Claimant(s) wishing to pick up lost property that has been dropped to the Torbay Taxis office, can only do so during office hours, Monday to Saturday 9 am to 5 pm by prior appointment. Claimant(s) wishing for lost property item(s) to be returned to them directly, will be charged a fee (fare) based on the driver's current location to the Claimant(s) required drop-off point.
Alternatively, if you believe that you have lost property in a hackney taxi or a private hire vehicle belonging to another company then you can follow this link to the Torbay Licensing website for further information: https://www.torbay.gov.uk/business/licensing/taxis/licensed-drivers/lost-property
Yes. If the driver has not been dispatched and it has not been paid by a payment link, you will not be charged. If the driver has arrived at the pick-up location and has travelled to get there, there may be a cancellation charge to cover the driver's fuel and time spent. App payments are typically refunded within 48 hours depending on your bank.
All link payments are non-refundable if not cancelled within 3 hours of the allocated pick-up time or if the vehicle has been dispatched.
Yes, we strictly comply with GDPR. Your data is safe with us and will never be passed on to third parties.
We have anything from Executive to Saloon cars, Estate cars, six-seater vehicles and eight-seater minibuses. Please phone the office to check availability.
Our office is open 24 hours a day, 7 days a week, 365 days a year.
We accept cash, card payments, Apple Pay & Google Pay in all of our vehicles with the use of our secure payment terminals.
Or you can choose to pre-pay via phone, app or online booking.
What Our Passengers Say
